Go to our contact page and tell us about it! Be sure to include what operating system and browser you are using. For example, I am using Mac OS X and Firefox. When describing the problem, the more details the better! We're always working to make sure TFLN worms.
Yes. People say some pretty vile things on TFLN. Since there are hundreds of comments every day, you can help by clicking the "report" button next to the comment. We will be able to monitor which ones are getting reported often and delete comments that we find to be excessively inappropriate.
Q: I ordered a shirt, never got a confirmation email and you charged my credit card 45 times? WTF?
If you do not receive a confirmation email with an order number, then an order was not placed. The confirmation email will tell you all of the details of your order (from size to number ordered). Charges may appear on your card even if your card was declined, but they will be reversed at the end of the next business day.
When we get emails like this, we can't do anything. In fact, we laugh a little inside, because just about everyone else loves it. Anyway, if you have criticism, we welcome it with open legs. Just be specific. Don't just say that we fail, tell us what part you would change if you were us. Leave constructive feedback here.